Effective Date: 7/20/25

At NEYA, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website [www.shopneya.com] (the “Site”) or interact with our brand.

1. Information We Collect

We collect the following types of personal information when you use our site:

  • Contact Information – name, email address, phone number

  • Order & Shipping Info – billing and shipping addresses, payment details (processed securely through third-party platforms)

  • Account Info – if you create an account with us

  • Technical Data – IP address, browser type, referring site, device type

  • Marketing Data – your preferences for receiving updates and promotions

We may also collect information via cookies and similar technologies to improve your experience.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your order, account, or inquiries

  • Send promotional emails and product updates (only if you opt in)

  • Improve and personalize your shopping experience

  • Analyze website usage and improve site performance

  • Comply with legal obligations

3. How We Share Your Information

We never sell your personal information. We may share it with:

  • Service providers (like Shopify, Stripe, Amazon FBA, or email marketing platforms) to help us run our business

  • Shipping partners to deliver your orders

  • Legal or regulatory bodies when required by law

All third parties are required to protect your data and only use it as instructed by us.

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Keep you logged in

  • Remember your preferences

  • Understand how you use our site

  • Serve relevant ads on platforms like Facebook and Instagram

You can control or disable cookies through your browser settings.

5. Your Rights & Choices

You may:

  • Access, update, or delete your personal information

  • Opt out of promotional emails at any time by clicking “unsubscribe” at the bottom of any marketing email

  • Request that we stop using your data

If you are a resident of California (CCPA) or the EU/UK (GDPR), you may have additional rights. Please contact us at hello@shopneya.com to exercise them.

6. Data Security

We take reasonable steps to protect your personal information using industry-standard security measures. However, no system is 100% secure.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

8. Children’s Privacy

NEYA does not knowingly collect or solicit personal information from anyone under the age of 13.

9. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

📧 hello@shopneya.com