Contact us
Need help? We've got you. ✨
Although every message is answered by a real (and really nice) human, our replies can occasionally land in your spam or junk folder. If you don’t hear from us within 1–2 business days, be sure to check there!
Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to update or cancel it. Contact us as soon as possible and include your order number.
Do you offer international shipping?
At this time, we only ship within the United States. We're working on expanding—stay tuned!
How can I contact your support team?
You can reach us anytime at hello@shopneya.com, and we'll reply within 24 hours. Be sure to check your spam folder if you haven’t heard back.
How long does shipping take?
Most orders ship within 1–2 business days and typically arrive within 5-10 business days depending on your location. You’ll get a tracking link as soon as it ships.
Can I return an opened product?
Yes! We accept refunds within 30 days of purchase—even if the product has been opened.
Where is your company based?
NEYA is proudly designed in the USA by a women’s health professional-led team, with products responsibly manufactured in China.