At NEYA, we’re committed to making your experience as smooth as our applicator. Below you’ll find all the details on how we handle shipping and returns.
📦 Shipping Information
- Currently, we ship to all U.S. states (including Alaska & Hawaii).
- We do not ship internationally at this time—but we’re working on it and hope to expand soon!
- We offer flat-rate shipping of $6.95 on all orders in USA.
- Orders are typically processed within 1–3 business days and shipped via USPS or UPS. Delivery times may vary depending on your location, but most orders arrive within 3–7 business days.
- Once your order ships, you’ll receive a confirmation email with a tracking number.
🔁 Returns & Refunds
We want you to feel completely confident with your purchase. If for any reason you’re not happy with your NEYA product, we offer a no-questions-asked 30-day return policy from the date of delivery.
To initiate a return:
Email us at hello@shopneya.com with your order number and we'll take care of the rest.
Refunds will be issued to your original form of payment once the return is received and processed. Shipping fees are non-refundable.
🙋 Questions?
We’re here to help! Reach out to hello@shopneya.com if you have any questions about your order, shipping, or returns.